Privacy Policy

Welcome to Phantom (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services.

1. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

• First name
• Mobile phone number
• Address
• Area or delivery region
• Order details and notes
• Store information, if you register as a store
• Delivery pricing and order volume, if you are a store
• Driver information, if you register as a delivery driver

b) Order and Delivery Information

• Special manual order requests
• Cart and store-based order selections
• Order pricing and final delivery fee
• Order status (pending, accepted, busy, completed, etc.)
• Assigned driver details related to your order

c) Device and Technical Information

• Device type
• Operating system
• App version
• IP address
• Usage logs and access times

d) Optional Information

• Ratings and reviews
• Support messages or complaints
• Additional profile details you choose to provide

2. How We Use Your Information

We use your information to:

• Create and manage user, driver, and store accounts
• Match delivery requests with available drivers
• Display relevant order information to the appropriate party
• Enable communication between customers, drivers, and stores
• Send notifications regarding order acceptance, progress, and completion
• Calculate delivery fees and pricing logic
• Improve platform performance, reliability, and security
• Prevent fraud, abuse, and misuse of the platform
• Provide customer support and resolve disputes

3. How Information Is Shared

We may share limited information only as necessary for the service to function:

• With Drivers: customer first name, phone number, address, area, and order details needed for delivery
• With Stores: customer order details relevant to preparing or handing over the order
• With Customers: assigned driver name and contact details when an order is accepted
• With Service Providers: hosting, notifications, analytics, payment, or technical support providers
• With Authorities: if required by law, regulation, court order, or to protect rights and safety

We do not sell your personal information to third parties.

4. Notifications and Communications

We may send app notifications, SMS messages, phone-related alerts, or other communications to inform you about:

• Order creation and acceptance
• Driver assignment
• Status changes
• Support or service announcements
• Security-related notices

5. Location and Area Information

The platform may use address and area/region information to organize orders, match them with available drivers, and display relevant delivery opportunities by service area. We only use this information as needed to operate the service.

6. Ratings, Reviews, and Trust Features

If rating or review features are enabled, we may collect feedback about drivers, stores, or users to improve service quality, resolve disputes, and maintain trust and safety on the platform.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide the service
• Maintain order history and account records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our terms

When data is no longer needed, we will delete it or securely anonymize it where reasonably possible.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account or certain personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details listed below.

10. Children’s Privacy

Our service is not intended for children under the age of 18 without parental or legal guardian supervision. We do not knowingly collect personal information from children in violation of applicable law.

11. Cookies and Analytics

If you use our website, we may use cookies, analytics tools, and similar technologies to improve performance, understand usage, and enhance user experience.

12. Third-Party Services

Our platform may rely on third-party tools or integrations such as hosting providers, analytics, payment gateways, notification systems, or communication services. These providers may process information on our behalf under their own privacy and security terms.

13. Account Deletion

You may request deletion of your account by contacting us at the details below. We may retain limited data where necessary for legal, security, fraud prevention, or operational reasons.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date above. Continued use of the service after changes means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Company / App Name: [Insert Company Name]
• Email: [Insert Email]
• Phone: [Insert Phone]
• Address: [Insert Address]